Internal Ops (Slack)

Internal Ops (Slack Bot)

ClinicFlow manages internal clinic operations, infrastructure alerts, and deployment tracking via a standalone Slack Bot.

To maintain decoupling from the core patient-facing API, the Slack Bot lives in its own repository root folder (/slack-bot/) and uses the @slack/web-api SDK.

---

Slack Workflows

While the Node app handles custom events, routine operational sequences are defined declaratively as JSON schemas in the /slack_workflows/ directory (using the 2026.1 Slack schema version).

1. Urgent Support Escalation (urgent_escalation.json)

This workflow is triggered when a team member adds a red circle (🔴) reaction to a message. It automatically captures the original message text, the user ID, and the message link, and broadcasts it to a dedicated triage channel.

2. Daily Reflection (daily_reflection.json)

An automated end-of-day check-in that pings the team. It uses slack#/functions/send_message to ask:

1. What was your biggest win today?
2. Any blockers for tomorrow?

3. Client Celebrations (new_client_celebration.json)

A webhook-triggered event fired by the backend whenever a new clinic completes their onboarding phase and signs their first active patient.